Question 1

How do I get an item authenticated?

Accepted Answer

Create your request, enter your item's details, and follow the photo guide tailored to your item. Pay per item, then submit. Everything happens from your browser — no app required.

Question 2

Which brands and items do you authenticate?

Accepted Answer

We cover seven categories: handbags and leather goods, footwear, sneakers, watches, jewelry, eyewear and clothing — across hundreds of brands. If yours is not listed, you can still enter it manually.

Question 3

How much does it cost?

Accepted Answer

From $30 per item, including a documented verdict and a digital certificate. Pay per item — no subscription, no commitment.

Question 4

How long does it take?

Accepted Answer

A standard verdict takes 12 to 24 hours after we receive sufficient photos. An express option returns your verdict within 6 hours, for $25 more.

Question 5

What does the verdict mean?

Accepted Answer

One of three outcomes: Authentic, Not authentic, or Inconclusive. It's a documented decision — never a plain "real/fake."

Question 6

What if my verdict is inconclusive?

Accepted Answer

It means the photos were insufficient or the item falls outside our current scope. We'll ask for additional photos, or refund per our terms.

Question 7

Is the certificate a financial guarantee?

Accepted Answer

No. It's a documented proof of authenticity, not an insurance or financial guarantee.

Question 8

Can I use my certificate when I resell?

Accepted Answer

Yes. Your certificate is verifiable by anyone via its number or QR code — without exposing your personal data — so you can share it with a buyer the day you resell.

Question 9

What happens to my photos?

Accepted Answer

They're kept confidential and used only to authenticate your item.

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Frequently asked questions